When the COVID pandemic hit, Heidi Wilcox, owner and CEO of First Call Hospitality, a management company with 14 hotels in its portfolio, realized it was time to get serious about going paperless with a digital hotel night audit. Technology became all the more crucial for the team to effectively communicate amid a rapidly changing world. Corporate needed to be nimble in communicating with on-property staff, and vice versa. Operations needed to be streamlined fast for the company’s portfolio of mostly branded select-service and extended-stay hotels representing nine different ownership groups.
That’s why, although First Call Hospitality implemented Paperless Night Audit processes in 2017, it wasn’t until the pandemic hit that leadership knew change management was critical to see the portfolio through and past the COVID crisis.
By adopting Otelier, First Call aimed to solve the following challenges:
Read about the results of the partnership between Otelier and First Call Hospitality.