Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Their flagship property, The Mandarin, opened in 1963 in Hong Kong, and Mandarin Oriental today operates 36 hotels in 24 countries, each reflecting the company’s oriental heritage, local culture and unique design. Mandarin Oriental has become an established leader in luxury hospitality, with a mission to delight guests each and every day.
To power that mission, Mandarin Oriental has remained on the leading edge of technology and business intelligence adoption, using innovative tools in the front of the house to provide an unparalleled guest experience and in the back of the house to power a data-driven business and growth strategy.
By adopting Otelier, Mandarin Oriental aimed to solve the following challenges:
Read about the results of the partnership between Otelier and Mandarin Oriental.