You’ve heard it before: Compared to other industries like retail and banking, the hotel industry has traditionally been slow to adopt modern technology. But owners and operators received the ultimate wake-up call in March 2020 and, out of necessity, swiftly turned to digital tools to more effectively communicate with guests and keep the doors open with fewer staff members.
At the onset of COVID and during heightened travel lockdowns, demand at many hotels plummeted to near zero.
“We weren’t doing any business so we couldn’t afford to have any people,” says Chris Green, who assumed the President role at Remington Hotels in December. “So we had to move into a more tech forward space, whether that meant adopting housekeeping software that allows us to organize the day or mobile-based apps for hiring service staff on a per-shift basis.”
By adopting Otelier, Remington aimed to solve the following challenges:
Read about the results of the partnership between Otelier and Remington.