In this interview, Otelier Chief Customer Officer Rupali Sawhney explains her vision for building a truly customer-centric organization – from first contact through renewal. Drawing on her decades of SaaS leadership, Rupali outlines how Otelier is aligning every team around the customer journey as a continuous experience, not a single point in time. Rupali also describes how Otelier is streamlining its data pipeline – surfacing issues and offering tools to correct them – ensuring that clean, reliable data powers every aspect of the customer’s business.