As the ripples from COVID-19 continue to linger on the broader global economy, the ramifications of the 18-month shutdown are clearly evident throughout hospitality. While hotels proved fairly resilient, skyrocketing wages and operating costs, coupled with a shrinking labor market, forced many hotel operators to reevaluate management strategies.
Across many industries, including hospitality, technology played a critical role in recovery. At Meta, CEO Mark Zuckerburg called 2023 “the year of efficiency.” Everyone is doing more with less, and that’s especially true in the back office of a hotel. In many cases, management companies have turned to technology not to replace staff members, but to bridge a labor gap and improve hotel operations.
In this whitepaper, you will learn: