At Tennessee-based McNeill Hotel Company, an owner-operator of 24 branded hotels across the U.S., change management was already underway prior to COVID. Leadership had outlined a plan for centralization – moving many of the back-office operations away from the property level and under the purview of the centrally located leadership team based outside Memphis.
The goal was to remove the often tedious and manual accounting and financial tasks from employees at the hotel, freeing them up to focus their attention on providing an exemplary guest experience. Modern back office software – specifically the ability to share data and reports across the entire portfolio in an easily accessible location – would assist in this transformation.
By adopting Otelier, McNeill aimed to solve the following challenges:
Read about the results of the partnership between Otelier and McNeill Hotel Company.