Webinar Recap: Driving Efficiencies with Back Office Automation Tools

Recently, Otelier hosted an engaging webinar exploring how hotels can leverage automation to streamline back office operations. This session highlighted solutions that reduce manual tasks and empower hotel staff to focus on guest experiences, emphasizing automation’s role in controlling labor costs and providing easier access to actionable data. Here’s a summary of the key takeaways. 

Find the full webinar replay here. 

Streamlining Operations with DigiAudit 

DigiAudit, a solution for automating night audits and document management, offers three core components: 

• Report Repository: A cloud-based system that stores and organizes hotel reports, enabling efficient search and retrieval through advanced indexing features. 

• Universal Loading Portal (ULP): Facilitates secure, automated ingestion of reports via email, SFTP, or manual upload. 

• Compliance Dashboard: Provides portfolio-wide visibility into report and signature statuses, ensuring documents are signed off promptly using integrated DocuSign workflows. 

By automating these processes, DigiAudit reduces the time auditors spend on compliance tasks, allowing them to focus on more value-added activities. 

Financial Reconciliation Made Simple with Rec 

Rec, Otelier’s financial reconciliation tool, simplifies daily accounting by automating income audits, bank reconciliations, and OTA booking commission costs. Key capabilities include: 

• Automated bank reconciliations to verify that payments recorded in property management systems (PMS) match deposits. 

• OTA reconciliation workflows to identify booking discrepancies and prevent revenue leakage from commission costs and cancellations. 

• Seamless integration with accounting systems, ensuring journal entries are posted automatically and ledger balances align across systems. 

The Rec platform helps hotels maintain financial accuracy while reducing the need for manual reconciliations, ultimately protecting against revenue losses. 

Effortless Accounts Payable with DigiPay 

DigiPay, Otelier’s accounts payable automation tool designed for hotels, allows hotels to: 

• Upload invoices electronically and route them for approval through configurable workflows. 

• Make secure, one-click payments with no transaction fees. 

• Track and audit payments in real time, ensuring transparency at every stage of the approval process. 

By automating vendor payments and eliminating the need for paper checks, DigiPay reduces the workload for finance teams and ensures timely payments across properties. 

Automate Your Back Office  

During the Q&A, participants asked insightful questions about system integrations, budget tracking, and labor data. One key takeaway was that Otelier’s solutions support both branded and independent hotels, with regular updates to maintain compatibility with branded PMS systems.  

The webinar concluded with a reminder that automation is critical for hotels seeking to minimize labor costs and boost operational efficiency. By adopting tools like DigiAudit, Rec, and DigiPay, hotels can streamline repetitive tasks and empower their teams to focus on delivering exceptional guest experiences.  

Click here for more information about Otelier’s back office automation tools.