The intersection of analytical and generative Artificial Intelligence has opened a whole new world for hospitality, and owners and operators are eager to understand how it will impact their businesses. This guide serves as a roadmap for hoteliers looking to embrace AI as a transformational shift within their businesses that will future-proof operations and revolutionize the guest experience.
For decades, technological advancements have consistently revolutionized our lives, fundamentally altering how we work, live, and interact. From the advent of semiconductors and personal computers in the 1970s and 1980s to the explosion of the internet in the 1990s and the rise of mobile technology in the 2000s, each innovation has left an indelible mark on society. Today, we stand on the cusp of another transformative era: the age of Artificial Intelligence (AI).
Because it’s mainly a service-based business, the hospitality industry is uniquely positioned to benefit from AI. In this whitepaper, you will learn:
- How the intersection of analytical AI and generative AI will impact hospitality
- Why hoteliers should be focused on transformational AI now
- Examples of AI in hospitality today, including a success story from Brittain Resorts
- The 5 pillars of success for AI in hospitality
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