Strategic Acquisition By Otelier Signals A New Era For Hotel Management Software

HelloGM’s Co-Founder, Dhaval Chokshi, reveals the inside scoop behind their strategic acquisition by Otelier and the game-changing prospects it holds for the hospitality industry.
Strategic Acquisition By Otelier Signals A New Era For Hotel Management Software

After expanding to include a suite of data solutions for hotel owners and operators, MDO (myDigitalOffice) acquired HelloGM in 2023 and rebranded to become Otelier in January 2024. Please excuse any brand inconsistencies in the content.

HelloGM, co-founded by Dhaval Chokshi and Viral Shah in 2019, has undergone a significant transformation with its recent acquisition by Otelier. In a recent Q&A interview with Ngoc Thach, head of Marketing at HelloGM, Dhaval Chokshi shared insightful details about the company’s journey, the strategic decision behind the acquisition, and the exciting prospects it holds for the hospitality industry. 

Dhaval Chokshi-1

The Startup Journey 

HelloGM was born from first-hand experience in the hospitality industry and a passion for data science. The founding team recognized the significant challenges in accessing and analyzing critical data from multiple sources and sought to centralize and automate data collection to maximize hotel profits. 

By 2020, the platform had already served around 100 properties, even amidst the challenges posed by the COVID-19 pandemic. Before the acquisition by Otelier, HelloGM had expanded its reach to serve over 1,300 properties. 

Seamless Integration 

Dhaval expressed enthusiasm about the seamless integration and welcoming embrace from the Otelier team. A recent team meet-up in Atlanta further strengthened the alignment between Otelier and HelloGM and their dedication to serving the needs of hoteliers worldwide. 

“I met the leadership team in person and was very impressed with their dedication to the clients, and providing solutions to the hoteliers. It reaffirmed the fact that this is an amazing decision for us to be part of the Otelier family.”

Dhaval Chokshi, Co-Founder, HelloGM

A Strategic Partnership 

The decision to join forces with Otelier was driven by the natural synergy between the two companies. HelloGM’s business intelligence solution, which gathers data from various sources, complements Otelier’s expertise in paperless night audit services. The integration of these capabilities promises a robust suite of products tailored to the evolving needs of the hospitality industry. 

Future Prospects for Customers 

The collaboration between Otelier and HelloGM is poised to enhance the customer experience for hoteliers by providing seamless integrations with data sources and leveraging the best features of both platforms. Customers can expect improved functionalities such as an income journal, bank deposit reconciliations, OTA reconciliation, and an advanced payment solution, creating a comprehensive product suite for the hospitality industry. 

Addressing Industry Pain Points 

The integration between Otelier and HelloGM has successfully addressed significant pain points in the hospitality industry, particularly related to data aggregation and actionable insights for hoteliers. Streamlining night audit reports and implementing intelligence platforms have significantly eased the workflow for hotel management. 

Commitment to Customer Empowerment 

Dhaval reiterated leadership’s commitment to the HelloGM brand promise and emphasized their dedication to empowering hoteliers with valuable data insights.  

“In the coming days, we’ll be adding more resources,” he says. “We’ll be streamlining our products, putting the resources from development to support, and also investing in the strategic relationships to put more integrations in place.”

The company’s future plans include expanding resources, streamlining products, and developing strategic relationships to ensure continuous improvement and automation within the industry. 

With this acquisition and strategic partnership, HelloGM and Otelier are poised to drive significant advancements in the hospitality industry by delivering tailored solutions and empowering hoteliers with actionable data insights and streamlined operations. 

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