NYC Luxury Hotel Uses Hotel Budgeting and Forecasting Software To Shape Staffing

In pursuit of expansion to include a suite of data solutions for hotel owners and operators, MDO (myDigitalOffice) acquired Datavision in 2023 and rebranded to become Otelier in January 2024. Please excuse any brand inconsistencies in the content.

Learn how the real time data and reports from hotel budgeting and forecasting software by Otelier helps Rooms Operations Manager Cormac Daly, match inventory to staffing levels at the Lotte New York Palace.

“A big thing I look at day to day are our pace and pickup reports, just to see how we’re trending for future months, especially 1-4 months ahead. And that just gives us a better chance for staffing. I control our inventory, so it helps us manage our labor expenses now, which has become more important for us since COVID,” Daly says. “Seeing those trends helps us forecast and budget better for upcoming years. Obviously right now there’s still a lot of uncertainty in the market for future years, so it is still a little bit unpredictable on how to budget, but it definitely helps us to see these patterns.”